Terms and Conditions

  1. General 

alexandratsoukala.gr is the online store of the company «minimum Α&Ν tsoukala ΙΚΕ» based in Smyrnis 5, 177 78 Tavros, Athens (VAT number 800818280, Tax Office A’ Athens) No. Γ.Ε.ΜΗ. 141996202000, with contact details phone 30 210 92 13 377 and email info@alexandratsoukala.gr.  

Please make sure you agree to the following terms and conditions, as your every transaction with us is governed by them. Any use of the services of Alexandratsoukala.gr means the unconditional acceptance of the terms herein and your compliance with the applicable Greek legislation governing such transactions. 

  1. Services provided and product prices 

The products you will find in the store are:

  • Fashion fabric accessories (necklaces, bracelets, earrings, scarves, shawls, bags) and some pendants made of brass.
  • Lighting and metal tables

alexandratsoukala.gr undertakes to make every effort for the completeness and accuracy of the information provided on its website, regarding the information about alexandratsoukala.gr and the characteristics of its products and services, subject to any technical or typographical errors, as well as for errors made by mistake, inadvertence or due to force majeure or technical failure. alexandratsoukala.gr must correct the above errors as soon as possible, if they come to their notice. 

The prices listed in the relevant catalogs of each product include the legal VAT. These prices refer to the quantities that are available in our warehouse. 

The prices of alexandratsoukala.gr products and services are subject to change at any time without notice. In case due to a technical or other error a product is sold at a price below cost, alexandratsoukala.gr reserves the right to cancel a transaction and return the money to the customer, after first informing him. Please contact us if you find that a product is offered at an unusually low or high price. 

It is clarified that the prices and discounts listed on the website of alexandratsoukala.gr concern the online purchases from the page, the discounts that apply in the physical pharmacy of the company may be different. 

  1. Limitation of Liability 

alexandratsoukala.gr guarantees the timely information of the users for any technical problems of the website. alexandratsoukala.gr bears no responsibility for any technical or other problems that may occur to customers when accessing its website or when using the services / products it offers. Also, alexandratsoukala.gr does not bear any responsibility for acts or omissions of third parties, such as unauthorized interference with products or services or information available through its website. 

alexandratsoukala.gr undertakes to make every effort for the completeness and accuracy of the information provided on its website, however it is not responsible and is not responsible for any errors in features, photos and product prices listed on its website and can not to ensure that there will be no errors for any reason when importing or updating product features or prices / discounts. 

alexandratsoukala.gr does not bear any responsibility or obligation to compensate for any damage or non-pecuniary damage resulting from the above errors or the inability to provide support services. alexandratsoukala.gr makes every effort to provide high quality services but can not guarantee that there will be no interruptions or errors. 

alexandratsoukala.gr is not responsible, under any circumstances, for any consequential, incidental, indirect, special damages or costs or fines, including, but not limited to, lost profits, business interruption, loss of information or data, loss of customer, loss or damage to property, and any claims of third parties arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website, regardless of whether alexandratsoukala.gr was informed, knew or should have known this possibility. 

  1. Customer Obligations 

alexandratsoukala.gr customers agree that they will not use alexandratsoukala.gr to publish, post or transmit any physical, digital or other media content that is illegal, offensive, harmful, threatening, defamatory, defamatory, obscene, obscene, or obscene. in accordance with good morals, or violates someone else’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, or may cause harm to minors in any way, or may not be transmitted in accordance with applicable law or morals, or constitute internal or confidential information. Also, alexandratsoukala.gr customers accept that they will not use tools, techniques, code or other methods (eg trojans, viruses, malware, spyware, ddos, worms, bots, ransomware, expoits, loggers, crawlers, social enginnering , spam, etc.) that contain software viruses or files or programs, or techniques designed to interrupt, damage, corrupt, block, or access pages that are accessible only to authorized users or pages; and systems containing personal data or computer software or hardware in general, intentionally or unintentionally. Customers accept that alexandratsoukala.gr does not bear any responsibility for any problem arising from third parties acting contrary to the above. 

  1. Intellectual Property 

The copyright of the alexandratsoukala.gr website belongs to the same. No part of this site may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photographic or photocopying, without prior written permission. The names, images, logos and insignia that represent alexandratsoukala.gr or third parties and their products or services, are exclusive trademarks and are protected by the relevant trademark laws. Their appearance on the website of alexandratsoukala.gr should not be construed as a transfer or assignment of their license or right of use. 

  1. Transaction Security 

alexandratsoukala.gr is committed to ensuring the security and integrity of the data it collects about the users of its website, for this reason, we have adopted procedures that protect the personal data that users submit to its website or provide by any other means (eg by telephone). These processes protect users’ data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. 

alexandratsoukala.gr uses SSL (Secure Socket Layer) technology, with 256-bit encryption for secure electronic transactions. This encrypts all of your personal information so that it cannot be read or altered as it is transmitted over the Internet. SSL has been established worldwide as the most secure protocol for authenticating websites to network users – and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether data has changed during the transfer. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring full communication. Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari browsers support SSL 

alexandratsoukala.gr follows all legal procedures to ensure maximum security transactions for all users. Every transaction made through our website is governed by International and European Law, which regulates issues related to e-commerce and distance selling, as well as the Law on Consumer Protection (Law 2251/1994). alexandratsoukala.gr guarantees the security of your data, while it does not store in any way information about credit, debit or prepaid cards.

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

  1. Protection of Personal Data 

minimum Α&Ν Τσουκαλά ΙΚΕ, also known as alexandratsoukala.gr respects your personal data and applies Greek Law. The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPX). You can find out more information about data security, the data we collect, how we use the information we collect, your rights, the data of the data protection officer and in general about the Privacy Policy of alexandratsoukala.gr in the special for this purpose page we created by clicking here

  1. Cookies 

At alexandratsoukala.gr we use cookies to manage the sessions, to improve the operation of our website, the easy connection to your account, the display of personalized content, such as suggestions and advertising material that best suits your interests. Cookies also help us analyze how visitors use our website, how they navigate and identify points that may be experiencing difficulties. Finally, with the use of cookies we can and do collect statistics anonymously to better understand the use of alexandratsoukala.gr, in order to improve its structure and content. You can learn more information about alexandratsoukala.gr Cookies by clicking here

  1. Product Availability – Shipping Products 

For all the products contained in the catalogs of alexandratsoukala.gr there are clear indications for the availability of our warehouse. This way you will be able to easily find out before placing your order which of our products are available in our warehouses and immediately deliverable as well as which products are not immediately available but we expect to receive them from our suppliers on a specified date. Nevertheless, you can send us your order even for products that are not available in our warehouses and we will contact you by e-mail and / or telephone, within a reasonable time, to inform you about the possible time of receipt of the product by the supplier and its subsequent delivery to you. In this case, you have the option, if you consider that this period of time does not satisfy you, to request the withdrawal of the order of the product in question. In any case, it must be made clear that the above delivery time of your order also depends on the availability of the products in our warehouses. In addition, we give you the opportunity to choose if you wish to pick up all the products, which due to their different availability will have different delivery times, with a shipment to their place of delivery at the latest date and as soon as it is possible to be delivered to the transport service or to receive them in partial deliveries depending on the time they can be delivered to you. In case of partial deliveries, each shipment is meant as a separate order, therefore the rules for free shipping, gifts, etc. apply separately and not to the entire original order. If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to let us know if you wish, under these conditions, the completion of your order. In case a defective product is found in the delivered quantities and alexandratsoukala.gr bears the responsibility, e.g. Poor packaging, damage during transport, you reserve the right to return it with the possibility of replacement with our shipping costs or refund your money. alexandratsoukala.gr does not bear any responsibility or obligation of compensation (apart from the value of the order if it has been prepaid) for any damage, damage or other issue that arises such as inability to provide support services or delay in sending an order for any reason. During the registration, but also processing of your order, you may receive automated messages (email / sms / viber) that inform you about the progress of your order. Unsubscribing these updates is not possible, as they are not promotional material, but a prerequisite for the proper progress of your order. Please ensure that these messages can reach you and be retained throughout our transaction. 

  1. Shipping of Products and Right of Withdrawal 

You can learn more information about the ways of sending and receiving products from alexandratsoukala.gr by clicking here. Due to the nature of e-shopping it is possible that the final recipient’s expectations of the product of their choice are not met, due to the lack of physical contact with the item to be purchased. alexandratsoukala.gr gives you the opportunity, through the completeness of the descriptions of which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen, quickly and easily. However, wanting to cover our customers even more, in order to highlight the benefits of using the internet in our daily markets, we offer the possibility of returning the products. You can see the Terms and the Withdrawal Procedure by clicking here

  1. Payment Methods 

alexandratsoukala.gr supports various payment methods, such as cash on delivery or payment by credit, debit or prepaid card, MasterPass, or Paypal, as well as payment to a bank from a bank account. You can learn more information about the payment methods of alexandratsoukala.gr by clicking here

  1. Sales Documents – Receipts – Invoices 

In the context of the ecological consciousness that governs alexandratsoukala.gr, but also for your best service, the sending of the sales document (Invoice or Retail Receipt) of your order is done electronically, in the email that you have declared. If you still wish to receive a hard copy of the sales document, please note it in the comments of your order. 

  1. Gift Vouchers / Coupons 

alexandratsoukala.gr as a means of promotion uses gift vouchers / coupons which may relate to an absolute or percentage additional discount. Gift vouchers / vouchers are in no way exchanged for cash, they may have a specific validity period and other restrictions (eg minimum order amount or validity on specific products only). As in most stores, parallel promotions are not aggregated or combined, but the larger one is valid, so a gift voucher / coupon can be redeemed on each order. alexandratsoukala.gr reserves the right to cancel gift vouchers / coupons if it deems it necessary. 

  1. Code of Conduct 

The operation of the online store alexandratsoukala.gr is governed by the use of the current Code of Ethics, which you can read in detail here 

  1. Dispute Resolution 

alexandratsoukala.gr tries to create a pleasant user experience for all its customers. For any problem or question you have we will be happy to serve you and for this reason you can contact us by email or phone. If, however, we can not resolve the issue that you have and it is considered that from the transactions between us any of your rights are violated, you can according to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, make use of the possibility of electronic settlement of consumer disputes through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the electronic dispute resolution platform (ADR platform) which is available by clicking here. The European Consumer Center of Greece has been designated as a national contact point for ADR in Greece. You can also contact the Consumer Ombudsman (synigoroskatanaloti.gr). The above does not limit to anything the rights that you and we have to resort to the competent courts. 

  1. Changes 

alexandratsoukala.gr reserves the right to change or modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will take effect immediately upon disclosure, which may be made by any means including, but not limited to, the placement of new terms and conditions on the Website. Any use of the website following such change or modification will be deemed your acceptance of such changes, modifications, additions or deletions. alexandratsoukala.gr may, at any time, terminate, change, suspend or discontinue any individual operation of this website including the availability, presentation photo or description of any product or service.